Today’s guest is Micah Green, he’s the President and CEO of Tailos, a company that’s well on its way to changing the landscape of cleaning services in the hospitality industry with the help of commercial robots, aka Rosie.
It was a simple moment that served as an inspiration
Micah was working as a room attendant at the Staler Hotler on Cornell’s University Campus when he realized that there were major problems with finding the right cleaning services. One, the work was too strenuous. Two, finding and retaining talent was becoming a constant issue.
On top of all, he found out how the way operations were managed seemed to be left stuck in the past.
Something had to be done
Introducing Rosie
Tailos, formerly known as Maibot, came to be as the solution Micah envisioned to solve the problems he had experienced firsthand. If innovation was what was missing in the hospitality industry why not use the most advanced technology created? Robots.
Rosie was designed to look like a vacuum cleaner, but it’s certainly more than that, yes, the name might be inspired by Rosie, the robot from The Jetsons, and just like the lovable character of the sitcom, she’s built with the vision of supporting humans to have better lives, however as Micah explains, his Rosie is empowered by accurate AI technology to operate fully autonomous.
A really valuable proposition
Nine years ago, when Tailos was officially launched, the idea of seeing robots cleaning the floors of hotel rooms, could have been labeled as a novelty. Nowadays, Tailors has more than a thousand robots deployed in different parts of the world, present in hotels, apartment buildings, and cruise ships. Looking at their results, it’s easy to understand the reason behind their popularity.
It saves time
High levels of satisfaction
What makes people happy? Depending on personal preferences, the answer can change, one thing is certain. Everyone loves to have some extra time And with Tailos, hotel managers and staff get exactly that. Rosie is used to automate more than 2 hours of cleaning operations per each housekeeping member staff shit. Think about it, housekeeping people has a long list of duties, if they can achieve more things in a shorter period, there’s going to be higher levels of satisfaction in clients and your team members as well.
Robots help people
The demographics of people working as housekeepers is an aging one, with the average age reaching 60 years old. So, for Micah, it’s quite important to highlight the social value that Tailos brings to the field of robotics. Rosie and all the robots that might come afterward aren’t created with the malevolent intention of stealing people’s jobs. On the contrary, what Tailos is designing is a line of automated support for making people’s jobs easier and consequently more satisfying. Increasing levels of lifestyle quality.
You don't need to be the smartes person in the room...you just have to keep moving
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A vacuum yes, but a special one
If you google the words: automated vacuum cleaners, you might find yourself seeing a long list of results, so it’s normal to wonder what makes Rosie so unique. That’s what kept Micah awake during the early days of Tailos, how can his company design something different from what’s already offered in the market? Efficiency and speed are the values that put Rosie above the other options. Rosie is specially built to be used every single day for hours, making it the perfect solution for industrial purposes. Cleanliness is also important and Rosie's accuracy for keeping spaces clean is five to six times stronger than possible competitors.
The revolution is barely starting
Probably one of the most exciting things about robotics is that there are almost no limits to its applications. Tailos might be focused at the moment on cleaning solutions, but Micah is already thinking about creating some partners for Rosie, that would work on delivery and security. Integration is key for the future, that’s what the next steps are all about. Mining and understanding data correctly so it can be used as the foundation for a completely integrated system where one robot can assign tasks to another robot.
Persistence, the key to success
Bringing something new to the market is hard, and keeping up the hard work is even more complicated, so when we asked Micah about his thoughts on the sort of advice young entrepreneurs need, he said: Persistence.
Persistence is the force that keeps people moving forward, is that mental push that helps you to focus on giving one step at the time, loving the journey ahead.
